has anyone here ever had a working experience in call center related jobs?

if you did.. kindly post the following info:

Company Name
Company Website
Salary
Location
Materials & Skills Required for application
Important Company Policies
Important Tips

and ofcorz.. a summary of your experience with the company ^_^

my balak ako mgpart- time s mga call canter.. broadcating student kac me.. pero ngaun d ako pumpasok adik mode s RO

hehehe /e2

Edited SPOINK's post.

para sa mga admin/moderator lang po ang red font and capital letters.... thanks

Company Name: E-telecare Global Solutions
Company Website: di ko alam /heh
Salary: TSR 0, 12k basic pay +3k transpo/meal allowance + night diff
Location: Makati
Materials & Skills Required for application: Windows 9x,XP
Important Company Policies: Time is Gold
Important Tips: Watch a lot of American Movies and CNN; "Three Million, Three Hundred Thrirty-Three Thousand, Three Hundred Thirty-Three Dollars and Thirty-Three Cents"; "The color of the caller's collar is blue" /e1

Company name : Econnect asia
Company website : nla
salary: 20kfull time / 12k partime (partime ako)
location :ortigas
skills: fluent english and other international laguages like spanish chinese
impotant tips: make ur JOB an applicant 1st

Company Name: HDPP (HSBC Electronic Data Processing Phil.)
Salary: for trainees (15k/ for regular employees 20k up w/ night diff)
Location: Northbridge Cyberzone Filinvest Corp City Alabang/ PBcom Tower, Makati
Skills: fluency in english since calls taken are from US/ UK customers. there is also a Manila-care division in the company where they are not as strict in the english language as compared to US and UK care process.. :D Anyway, training is good namn.
Important Company Policy: Confidentiality, and security of the customer's data since it is their credit accounts that are handled.
Important Tips: since the company have good compensations, they are rather vigilant in selecting future employees. fluency in english is an advantage.. they have a one-day processing of application so patience is definitely a virtue, and put ur best foot forward. be confident and most importantly, be direct in answering questions (shempre dapat may sense) /heh /no1

here is where I am working now...


Company Name - Teletech
Company Website - Teletech.com
Salary - Posistion - Non-Regular - Regular

TSR - 13K + 1K allowance / 16K + 2K allowance
TL - 22K + 3K allowance
QA - 18K + 2K Allowance
dami pa position pero yan pa lang alam ko eh at yng pinakamataas na position... Site Director - 450K :lol:


Location: Multiple Sites .. im currently @ novaliches site - ortigas,kainta,cebu... etc
Materials & Skills Required for application: as of now the only opening is tech support so you should atleast know the basics on how to use a computer .. and you'd have to know how to speak english ofcouse.
Important Company Policies: RELIABILITY > METRICS & METRICS > CUSTOMERS
Important Tips: sipsip mode .... ON!

teletech sa fairview ba yan??

^
Yes,meron dun sa SM fairview...
nakakatuwa ung phone interview un... ive work na din me dun dati... i need to resign coz i need to focus on my studies muna...

@^
pre claretian ka? batch 1999 ako.. hehehe buhay pa ba si pedregosa?

Company name: One Global Contact Center
Location: Antel Global Building, Tektike/ Julia Vargas
Orient Square, Emerald Ave.,
Salary: Secret! (Baka magsilipat kayo eh!) wahahahah!! ang umamin ng Salary na sobrang taas, PAGYAYABANG, pag sobrang baba, paHUMBLE.. Walang tao ang umaamin ng sariling suweldo!! (am I right?)

(great location since the offices are both near to SM Megamall and Robinsons Ortigas..)


im now practicing on board at One global this is the my second week of training..

after this I know Im going to make it good in this industry..

"Being a Call Center Agent is not just a Job.. It's a CAREER!!"

company name: Ambergris Solution Inc.
Location: emerald ave. ortigas pasig/ market market global city taguig
Salary: chikwet
company policies: be accurate and be ON TIME!
tips: learn how to count fluently and accently! europeans dont understand everything what youve say, if you do not pronunce it good.

nakow kelangan ko pa pla imaster ung english ko.. /sob tagal na di nagagamit english speaking skills ko /sob

Company name : West Contact Services Inc.
Company website : west.com
salary: 13.5k+1kallo+20% night diff
location :Export bank plaza makati
skills: fluency in english and multitasking
Materials & Skills Required for application: no lapes or fliers sa interview
Important Company Policies: No call No Show



@lon-lon

ung ambergris may online game accnt na CSR ba??

@^
20% night diff?
dba by LAW fixed yan at 30% ? bawal ata babaan yan kahit naka indicate pa sa contract o_O

Company Name: e-Telecare Global Solutions
Company website: di ko lam.. i never went there ^_^
Salary: hmm personal question so I'll pass.. (one thing though, its more than enough for me)

Company Name : Intercontinental Hotels Group (IHG)
Company Web: www.ichotels.groups.com
Salary: Team Managers' salary (32k+++)
Location : Tower 2 RCBC Bldg,Mkti
Skills: English Proficiency off course & Well Mannered
Materials: Mac OS6
Company Motto:Dont just answer questions,SELL!!!!!!

@myruz

20% tlga

sa sykes 10% lng e /sob

Company name :
Epixtar Philippines IT-Enabled Services Corporation

Company website :
www.epixtar.com

salary:
somewhere in between everyone's salary

location :
Eastwood, Libis (where you can go chick | fafa hunting every night)

skills:
fluency in english and multitasking

Materials & Skills Required for application:
bring your resume lang. they will just ask you a couple of questios and if they like your voice and english usage and see your potential as a telemarketer you are in - the catch is, you have to survive a month of training. with pay naman pero after the first module ata ang start ng pay. no bond din nga pala. educational background isn't a big deal.

Important Company Policies:
No call No Show also. kyuzo and co almost made me loose my job this way nyahaha /gg

@ ^

sabi na eh, ikaw ung nakita ko kanina sa may baba ng IBM building hehehe

@dharma

sarap b mag NCNS? hehehe duma violation count dahil dyan hehehe


@topic

callcenter job is great

have fun will working!!!!! exept queuing calls sakit sa lalamunan /heh

@ ryu

NCNS is sweet hahaha. i go absent wisely. lately i am under pep hahaha so i have to go easy on it. save them for december >:)

@ fritz

hahaha, d ka man lang lumapit hahaha.

@ topic

i hate it when the time changes by just the next shift.

@^

di naman kita ganun ka kilala IRL noh hehehe tska hiya ako wahaha

ang mahirap pag yng office mo katabi ng inuman... haha minsan papasok kami half-drunk ... pagtapos work inuman na nman.. lolz


kakatuwa pa last week nag understaffed yng isang akawnt so nag offer sila OT for that account... ampota cguro 2 of 10 call nagkakamali kmi nggmit nman opening spiel nung orig na akawnt nmin w/c is rival nung understaffed akawnt.. hahaha :pwn3d:


onga pala balita ko may magbubukas daw na DELL site sa SM North Edsa - TSR 30K!! - wahh agent lang tapos 30K... ako TL na salary ko nsa 22-25K lang.. haha. gs2 ko sana lipat dun pero ang layo T_T

hahaha parang gusto ko lumipat dyan ah hehehe kaso mas malapit libis sa place ko kesa sa SM... pero at leaast di problem parking dyan wakekeke

Company Name: Teleperformance
Company Website:
Salary: Call Center Associate
12k - w/o CC Exp
15k (ata) - w/ CC Exp
plus 20% Night Differential
plus +3k for Attendance Bonus
plus commission if the account that you are in have UPSELLING.
(if you gonna ask about the training,you'll be paid 80% of your basic pay and training period will depend on the account that you gonna handle)

Location: Octagon Bldg,San Miguel Avenue,Ortigas,Pasig City
Materials & Skills Required for Application: Fluency in English
Important Company Policies: Attendance is a MUST!
Important Tips: Wag kayo maniwala na English Only Policy pag nasa loob ng bldg. ahaha

ei guyz post nyo nmn mga QA score nyo /gg and post nyo ren mga account nyo
saken cricket wireless = cellphone service provider sa america fortune 1000 lng e2 /wah

QA for December = 99.++%
- that is for the Lillian Vernon account = specializes in personalization of items

Training ako ngaun sa Intuit TurboTax

QA? hahaha.

sa epixtar, hmm bawal bumaba ng 90% and i fluctuate, depende kung ano namonitor sa akin na tawag =))

i am an irate agent.

campaign: CCOB = tribute mastercard and salute visa

*malapit nang malipat sa inbound, new acct*

QA ... hmm basta 95% above ... para sure na may variable pay.

actually di ako nag 100% since nung inimplement nila yng "recap" sh!t..

amp gs2 ng client na at the end of every call you need to say.. "Just to recap.. we did this and that" .. taena pakiramdam ko para akong gagu kung gagawin ko un.. kaya inde ko gnagawa kaya no 100% QA for me..

- Just to recap you called for a billing issue and I transferred you to the billing departmen... oh diba para kang gagu.. :lol:

kakatakut si dharma irate agent/wah ,outbound b yan? kc pag outbound pede daw murahin mga customer .

QA scores:95% lagi parang
may daya eh laging easy calls nafifilter or nababarge nila saken /gg

mga ayaw kong marinig sa mga customer:
could you xfer me to a better english speaking!!!!/omg
could I talk to your supervisor!!!!/omg

@mryuz
lolz may ganyang script for recap din kami ngaun sa tinetrain naming account pero not the exact script that you have. :lol:
"We were able to resolve your issue by doing the following: (generalize the steps that I did)

or

"(Customer's name), have we resolved your issue to your satisfaction?"

@RYU
/hmm easy calls? deeh ba the Quality Assurance team look on how you HANDLE the call and not just what kind of call you have?
Grabe nga sa amin eh, ung flow ng script ang tinitignan,pag may isa kang nakalimutang banggitin,minus na agad un. /wah

QA has a BIG percentage in our commission that's why we are aiming for the 100%. Malas namin 2ng team ang nagqQA samin, India and our company mismo. /wah

Mga ayaw marinig na customers?
Ung mga nagpapataas ng AHT ko. /pif Minimum AHT namin is 5:30 min only.

asenso na lola niyo, i'm training for a new campaign now, inbound - mortgage /e15

hay, nakakainis - okay na sana kaso - mortgage - math /swt kaya nga ako nag AB eh.

anyway, sa aming company, since recorded na lahat sa start eh d pwede magmura ang outbound sa amin. i did try saying bastard once...i made sure putol kaya "ba" lang ang captured on recording hahaha. heck, he called me a stupid b*tch after being calm sa start tapos mumurahin ako when i was asking for permission to record?

well i look forward sa inbound experience. sabi mon-fri daw ang campaign, ewan ko lang kung totoo. the americans will be coming next week to train us (wow, honor daw namin maging pioneer batch /swt) for 2 weeks.

down pa naman systems kaya ang sipag nila magtraining. ung d mga nakuha sa training eh aun, forced leave. ang mga d pa regular - leave without pay sabay babayaran nila ang araw na un next week pag may calling na /e15 (6 days sila kakayod sa week na un)

buti nga jack 5:30 ang aht niyo, sa amin daw 4:30 /sob - eto masaya lang, 6 weeks kaming pep-free tapos three shifts daw na ang calling time ay 9pm to 9am

/heh bb magaayos na ako, 10pm shift ko /heh

hehe AHT amf eron akong alam na acct aht is 20 secs lng /heh
kc puro transfer calls hehe

Btw,aht samin is 300 secs,billing and activations department pa amf

20 secs for AHT? WTF? :rofl:

asteg ah, Kano pa magttrain sa inyo..so forced kayo na mag-English talaga...wakokoko

pareho din tayo lola,we are training for a software used in US Taxation. ampupu nosebleed and information overload. :faint:

Malay ko sa troubleshooting...this will be hard for meeh talaga... /sob

transfer acct nga sya eh ganito un spills

thank you for chossing sears ,my name is .......,where would you like to transfer your call sir/mam?

btw the post nyo nga mga opening spills nyo /gg
sakin :
thx for choosing cricket ,this fredie speaking ,how c an I assist you?
haha sobrang formal amf . gus2 sana gayahin un parang yippy skippy . un
parang hello,this is freedi jones jr. how can make ur the day great?

opening spiel:

"hi thank you for calling the national foundation for debt management, this is margot [read without the 'T'] speaking, how may i help you today?"

- - -

training sucks...bat ganun, nakakatulog talaga ako /heh okay naman ang tulog ko bago ng shift - sobrang lamig lang ba? dahil ba may multo sa training room namin at ako ay minumulto? =)) grabe, kanina nagcompute compute kami. hindi ko alam kung paano ko naintindihan ung computation pero hahaha - i survived kahit pa borlog borlog lang ako.

ung katabi ko kasi parang autistic nerd, patago tago pa ng papel as if naman d ko kayang isipin sa sarili ko ang formula. i was just asking for the given. /hmm

Lillian Vernon acct: "Welcome to Lillian Vernon. This is <insert my name>, how may I help you today?"

TurboTax Intuit acct: Thank you for calling TurboTax Technical Support. My name is <insert my name>. May I have your firsat and last name please?

/swt

Tinatamad na rin ako sa training.../pif lagi ko nga tintxt ang asawa ko para ma-cheer-up ako eh. :wub: Buti pasensyoso un.. /heh

@dharma

haha nagkuekuento b un trainer nyo ng ghost stories tungkol sa mga building or elevators ? kc un trainee nmn dati kuento ng kuento

@ jack
talagang nakakatamad training bcoz training ,u will just learn 40% ,sa production
60%

iilan lng pala tau dito na CSR sa IRIS /sob kala ko madami /sob

BTW guys

how can u handle IRATE callers ?
haha sakin madali lng yan lalu na pag dating sa billing
pag technical medyo mahirap trouble tickets ,and walang kamatayan na power cycle,refresh service .amf

and also

what do you like about american people ?whats not?
para sakin masarap kausapin mga babae lalu na mga 18-28 yrs old
un voice nila nakakaakit and

un ayaw ko nmn mga black american amf eron akong isang call
black american sya gus2 nya malaman un bill nya bat ang taas cnabi ko nmn mga
info sa kanya ,naging irate dahil ndi dapat ganyan bill nya ,escalate call na pinaxfer
ko sya sa sup ko ,inexplain ng sup ,ganun din . escalate call sa manage amf
ganun din . ngayun gus2 niyang kausapin na american black agent ,amf sabi daw nya niloloko nyo daw sya aun ,drop call na /heh pinag usapan nga namin un almost 1 hr

check this out mga agents hehe try naten magaing QA

call from pldt csr umiyak